Privacy Policy

Effective Date: September 1st, 2025

Wall Centre Dental values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy and health information laws.

1. Information We Collect

When you contact us, book an appointment, or use our services, we may collect:

Personal details (name, date of birth, address, email, phone number)
Health information relevant to your dental care (medical history, dental records, treatment plans)
Payment and insurance details
Communication preferences (email, SMS, phone)

2. How We Use Your Information

We use your information to:

Schedule and confirm appointments
Provide safe and effective dental care
Communicate with you regarding your treatment, billing, and insurance
Send appointment reminders by phone, email, or SMS (with your consent)
Improve our services and manage our practice operations
Comply with legal, regulatory, and professional requirements

3. SMS Consent

By providing your mobile number, you consent to receive SMS messages from Wall Centre Dental, including:

Appointment confirmations and reminders
Important updates about your treatment or clinic operations
Occasional patient care or service-related communications

You may withdraw your consent to receive SMS communications at any time by replying STOP to a message or by contacting us directly. Standard message and data rates may apply.

4. Disclosure of Information

We do not sell or rent your personal information. We may share your information only when:

Required for your dental care (e.g., with dental specialists, laboratories, or insurers)
Required or authorized by law or regulatory authorities
With your explicit consent

5. Safeguards & Retention

We take appropriate administrative, technical, and physical safeguards to protect your information against loss, theft, unauthorized access, disclosure, or misuse. We retain personal health information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

You have the right to:

Access your personal information and request corrections
Withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
Ask questions about how your information is handled

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Wall Centre Dental

(604) 879-3333

1065 Hornby Street Vancouver, BC V6Z 2S5

Canada